STANDARD REFUND AND REPLACEMENT
In addition to the return and replacement services provided under the After-sales Service Policies,as well as your statutory rights under applicable law, you may return a purchased item within 14 calendar days of the date the product is delivered to your address, for a replacement or a refund based on the original payment method*. Any returned item for such refund or replacement must meet one of the following criteria:
1. The item has manufacturing defects;
2. The item has no manufacturing defects, shows no wear or damage, unaltered from its original state, and in a condition that permits us to resell them.
Please note that you need to send us a refund or replacement request before you return any items. Your refund and replacement requests can be made by sending emails to [email protected] or via PUAroom online support.
Hardware: If you are returning hardware, you must include the product(s), complete and standard accessories (includes but not limited to the charger, USB cable, user manual), the original manufacture packaging, valid proof-of-purchase(s), or invoice(s) and gifts to our designated address.
Software: If you are returning software, you must also include all media and product keys. Since our software is subject to electronic download, we will cancel or modify the access to the download link(s) or the digital key(s) of the product upon your refund and replacement request. We may also require you to sign an electronic letter of destruction as a condition of refund and replacement of software products.
PUAroom Care: PUAroom Care can only be refunded if the product covered by your PUAroom Care plan has been returned, and no service has been provided under the PUAroom Care plan. For refund of PUAroom Care, you must include the valid proof-of-purchase or receipt, proof of successful return of the aircraft, and the S/N of the returned aircraft and gimbal.
Failure to include items requested in this section may prevent or delay your refund or replacement. All shipping cost including, without limitation, shipping fee, insurance, brokerage, duties, freight for returned goods shall be at your own expenses. If you choose payment on delivery, we will deduct the delivery cost from your refund. Upon receiving the items, we will send you a test report. Once the return criteria are confirmed, we will refund or replace your product(s) as you request.
A refund will not be provided in the following cases:
1. The product is not originally purchased from the PUAroom Online Store.
2. The product is returned beyond 14 calendar days of the date the product is delivered to your address;
3. Products and/or product labels, serial numbers, and packaging show wear, damage, or signs of tampering or alteration.
4. Product sent in for refund does not include all original accessories, attachments, and packaging.
5. Valid proof-of-purchase(s) or receipts are not provided. 6. The virtual goods, gift cards, and performed services are not eligible for return and replacement.
7. The goods are clearly claimed not applicable to the refund and replacement.
8. Any other condition set forth in the After-sales Service Policies
PRICING AND PRICE REDUCTIONS/CORRECTIONS
PUAroom reserves the right to change prices for products displayed on the PUAroom Online Store pages at any time without notice and to correct pricing errors that may inadvertently occur. If a pricing mistake occurs on the PUAroom Online Store, you agree that PUAroom will not be bound by that incorrect price, unless you have already been charged. In case of pricing errors on the website or made in connection with your order, we will send you notifications to allow you to continue your transactions at the correct price or cancel your order without any cost on your side.
Should PUAroom reduce its price on any PUAroom product within 7 calendar days from the date you receive your product, feel free to contact the PUAroom at https://www.puaroom.com/contact-us/ to request a refund or PUAroom credits of the difference between the price you have been charged and the current selling price. To receive the refund or PUAroom credits you must contact PUAroom within 7 calendar days from the day the price is changed. Please note that this excludes any limited-time price reductions, such as special sales events (such as Black Friday and Cyber Monday), and offers advertised as limited in quantity.